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Welcome to the AirStar Customer Survey—

YOU PUT THE STAR IN AIRSTAR WHEN YOU PROVIDE US WITH YOUR FEEDBACK.
YOUR COMMENTS ARE EXTREMELY VALUABLE TO US.
THANK YOU FOR SPENDING A FEW MINUTES TO HELP US IMPROVE.

	Excellent	Good	Fair	Poor
On The Phone
Were we easy to contact?
Were our office personnel friendly and professional?
Did you feel like your call was important to us?
Did we listen to you?
Were our services and capabilities easy to understand?
Were all of your questions answered to your satisfaction?
Other Comments about your ON THE PHONE experience with us:

On the Job	Excellent	Good	Fair	Poor
Did we provide timely service?
Was our technician courteous and professional?
Was our technician knowledgeable?
Were you presented with options for repair or replacement?
Was the procedure for repair/replacement explained to you?
Were all of your questions answered to your satisfaction?
Did we respect your home and property?
Did we clean up afterwards?
Other comments about your ON THE JOB experience with us:

Final Observations	Excellent	Good	Fair	Poor
Were you treated with courtesy and professionalism?
Did we make it easy to do business with us?
Did we resolve any problems that may have arisen?
Did we complete the work in a timely manner?
How do you rate the overall quality of our work?
Did we meet your overall needs?
Other comments about your OVERALL experience with us: